Ordered a mother's day card on the Friday and paid the next day postage and packaging charge for next day delivery 1pm Saturday its now Tuesday and nothing has arrived still. Called to cancel the order and get a refund which has been done but they couldn't explain why this has happened or what the issues were with their manufactures. Not the first time I have heard of this happening and it doesn't give you much confidence of the ability for a company whose main purpose is to be able to deliver on time for specific occasions. They have given me a £5 account tip as a gesture which I'm grateful for but I don't think I'll be ordering again when they don't even know what the issue is in their supply chain.