If i could give a zero i would. i am appalled by the state of the flowers sent to me by my niece. they were fit only for the bin. They had all broken stems, stems with no heads crushed petals and flowers. In fact they look like they had been used to batter someone before being boxed. There is no way the condition of these flowers got this bad during transport, i can only assume they were in very poor condition before being sent. I hated having to inform my niece about the terrible bouquet received and do wonder how many of us are embarrassed to tell the sender for fear of appearing ungrateful, Thankfully i was so upset that she had spent money on such poor quality flowers that had to be put into the bin i contacted the customer services and after half hour got through to a very helpful and understanding gentleman who via speakerphone spoke with my niece and sorted a refund as i had declined having another bouquet sent out for fear of the condition of the next product. Unfortunately i nor she will ever use these again to send flowers.