I wrongly sent a card for printing with the default name on the cover. Tried to edit, but the option wasn't available. Tried calling customer services, not accepting phone calls and message to use online chat. Was on there for 4 hours because every time I got to the front of the queue it disconnected and threw me to the back of the queue. Emailed the CEO, but they never even sent back a courtesy email. Received a message from someone asking me to DM them, which I did with no reply. End result was that the card went off for the birth of my first grandchild, with the wrong name on the front. I know that I should have seen it when I reviewed the card, but I purchased on my phone and the screen is small. But when I realised the mistake I should have been able to contact customer services and resolve, but it seems they don't want to deal with customer issues. Absolutely terrible experience.