I received a lovely pink box as a gift for my 50th birthday but when I opened it the bottle of Prosecco I was sent was lying on top of the unprotected rose plant in the box, the plant was therefore squashed and half dead with buds already falling off & dry soil spilling out. What should have been a lovely surprise was very disappointing. I tried complaining via the online chat service as I did not want to complain to my friend but was told there was nothing they could do without the Order number and they were extremely unhelpful. It was a really bad advert for moon pig all round!