What can I say, worst way to wish someone a happy birthday. Placed an order for a personalised card and a balloon, as soon as the order was placed the picture format completely changed and zoomed in to cut the person's face. Orders cannot be edited on the app and the website is blocked on my laptop for security reasons so contacted the support team on twitter, provided them with the details they requested and they never bothered to respond after that. Card arrived at almost 5 pm on the birthday day (ordered on Friday for Tuesday) along with a very deflated balloon. All this cost £21. What a waste of time and money, couldn't have made the person feel less special to receive a card at the end of the day and a deflated balloon. Learnt my lesson and will stick to normal cards moving forward