I’ve been loyal Moonpig user for a few years now and been using them for delivering cards and flowers on numerous special occasions. And all has been absolutely amazing up until 2 weeks ago. What happened is that I didn’t receive my card on time and had no support from the customer’s service. I’ve ordered a card on 1st August which I need for the 8th. Card didn’t arrive at all and on the 7th August I contacted the customer’s service and did let them know that the card hasn’t arrived, despite being distracted on the 3rd. I’ve explained that I need that card for the 7th. The lady dealing with my query apologised and reassured me that the card will arrive the following day (8th August), and it will be dispatched with Saturday special delivery. This didn’t happen at all and I was let down by Moonpig for a second time. I wrote to them on the 9th explaining the case, again, and I had another apology. This time they’ve made the mistake and instead for a special delivery on Saturday the 8th they’ve put special delivery for Saturday the 15th. Another long apology from the person dealing with my case, and another reassurance that the card will be dispatched on Monday and will be delivered on Tuesday the 11th. This was 4 days later than I needed the card for so I was deeply disappointed. But, on the 11th the card wasn’t dispatched yet and I wrote to them for a 3rd time expressing my feelings of frustration and how bad they’ve treated me. Can you guess? This time no one was even bothered to apologise or even respond to my email, despite that it had been read and it had an allocated person to deal with it. Eventually, the card arrived on Thursday 13th August and it had to go straight to the bin as it wasn’t needed anymore. I’ve made aware all of my friends using Moonpig to stop doing so and find an alternative way. There’re so many other ways of ordering personalised cards, flowers and gifts. Anyone out there being let down by Moonpig and the heir customer’s support, please do not fall for their apologies. I’ve been given £5 discount on my next order as a ‘gesture of good will’. Moonpig, you can take those £5 and maybe invest in your staff as you’ll never see an order from me, nor from my friends!