What went wrong ?.....well Moonpig, how long is a piece of string? I have been using Moonpig for a number of years and my experience with them was good until last week. I had ordered two lovely presents + cards to be delivered to our son in Denton Manchester, 10 days before his birthday, which was on August 13th 2020. Note, we, his parents live in France, so I thought I would make sure Moonpig had plenty of time to sort out for me ! One present + card was delivered on the said day. The right card arrived, but unfortunately, it had the wrong greeting inside. It said " Happy 60th...from Barbara and Ian ", when in fact it should have said " To Jonny, happy 37th birthday, Love Mum and Dad ". The first one was delivered by a courier. For the second parcel and card, I was contacted by e-Mail from Royal Mail that they were unable to deliver this second parcel as the property was not accessible on the day. So, how come the courier could deliver the first parcel but Royal Mail couldn't deliver their parcel !!?? Our son confirmed his driveway and house was accessible !!! The e-Mail I received from Royal Mail said they would deliver the next day but lo and behold, they decided to try and deliver the same day in the afternoon without advising our son/anyone. When they tried to deliver, he had already left the house, so they left a note to say they would deliver the following day/ or he could go to the P.O. to collect. Our son looked at the card which they left, for hours of opening, but unfortunately, he was too late to collect, but it did say they were open 9am-12pm on Saturday morning. He arrived at the P.O. on Saturday morning to collect at 11.30 am, but lo and behold, they were closed...surprise surprise !!! The note also said , if not collected, it would be delivered the following Monday. Did it arrive on Monday....? absolutely not !!….to cut a long story short, it arrived on the following Wednesday, 19th August, 6 days after his birthday !!!!! Well, Moonpig and Royal Mail...you have convinced me to NEVER use you again ! p.s. We sincerely hope " Barbara and Ian ", that your card finally made its correct destination. Otherwise, I am assuming, there will be yet another complaint to Moonpig !!!!