I’ve received two 50th gifts from good friends (one overseas) the flowers didn’t last a week when most do from supermarkets I get them from. The other was a box of chocolates that I received in return from holiday and put them in the fridge. Opened them a week later and they were congealed. No doubt my friends paid a premium for this service but there should be extra care delivering chocolates when the weather is hot. It’s also frustrating when their website doesn’t allow a customer to mention these things. ‘Contact us’ is very limited and non- existent for the gift receivers.