1st and last time I will use the Click & Collect service. I placed a large wine order, 19 Crimes 1 x 1.5lt bag in a box at £14 each, 1 x 19 Crimes The Uprising Red Wine at £10 each, 3 x 19 Crimes Chardonnay at £6 each and 9 x 19 Crimes Red at £6 each, the total £105.15, the 15p is for the carrier bags. I did not get the 1 x 1.5lt bag in a box, 2 of 3 x Chardonnay, 2 x Uprising Red Wine (1 too many) and I didn’t get any of the 9 bottles of red wine but I did get 9 bottles of Chardonnay. In summary I didn’t receive 1 bag in a box at £14 and 1 bottle of Chardonnay at £6 = £20. I did get an extra bottle of Uprising at £10, therefore, my final bill should be reduced to £95.15. They only reduce the final payment to £99.54 so they still owe me £4.39 and I have 9 bottles of Chardonnay that I don’t want. I returned to the store today in Pontefract to get my 9 bottles swapped for what I ordered and try to have the £4.39 refunded to my credit card. An assistant from the click n collect department came out to see me. I fully and calmly explained to her the 4 errors made to my wine order. The assistant fully understood but needed to talk to her manager Richard who was in the warehouse to find a solution to my dilemma. Richard said there was no solution and they could not exchange the 9 bottles given in error or refund the £4.39 that was owed to me due to some calculation error. I think that this is unacceptable. I am not asking for anything which is not due to me – a simple exchange and a refund of the monies owed. I hope that we can come to an agreement and settle this issue promptly. Thank you.