as an 80 year old incalid pensioner living near Newtown Powys ,,I was delighted to discover your doorstep delivery seevice , the first 2 orders were fine , the 3rd had a lot of things substituted ( nb ...I always state NO SUBSTITUTES) and I asked to return them , and was told I would be credited £15 on my next order ... which I put in on dec. 21st when my pension came in , and as usual stated ...NO SUBSTITUTES ....I had also been previously told that there was plenty of stock and all shelves were restocked eack night and your assistants collected the doorstep orders each morning for delivery that day, plus that my credit was on my order , As it was Christmas and the first time I had been able to place an order for some time my list was longer that usual with a few extra Christmas luxurys added ....and AS USUAL SPECIFYING NO SUBSTITUTES .... CAME THE MORNING OF THE 22nd ....( delivery day) I was suprised to get a phone call from a young man at aprox 2.30 to say they were jusy about to do my order, and as things had been flying off the shelves ALL DAY , THERE WERE QUITE A FEW THINGS ,NO LONGER AVAILABLE ,SO WOULD I MIND SUBSTITUTES ...I SAID WELL ACTUALLY YES I WOULD AND WAS DISAPOINTED TO HAVE BEEN EXPECTED TO TAKE THE STORES LEFTOVERS ...but might need to have a few depending on what wasnt avaikable,,, we went through my order over the phone, one thing after another ...NO LONGER AVAILABLE ...I TOLD THE YOUNG MAN TO FORGET A LOT OF MY ORDER , BUT AGREED TO A FEW SUBSTITUTES ....AS LONG AS THEY WERE OTHERS I SPECIFIED ....HE SAID HE WOULD CHECK AND RING ME BACK IN A FEW MINUTES .....HE NEVER DID RING BACK . EVENTUALLY YOUR DELIVERY MAN CAME IN THE DARK AT ABOUT 5pm ...in a hurry no time to stop or check ,with a lot of stuff !!!! which came to a massive £140 ...I paid and he left .... as I unpacked the bags I became more and more horrified as I unpacked one lousey MORRISONS OWN GRAND SUBSTITUE , ONE AFTER THE OTHER ....WITH VERY FEW OF THE QUALITY BRANDS I HAD ORDERED ...MOST OF IT STUFF I wouldnt eat even if hungry ...plus un heard of things ,rotten ...I mean really rotten spring onions, NO CARROTS , AND FOR MY ORDER FOR 2 nice crispy appls ...I got 2 GIANT BAGS OF PEWNY LITTLE THINGS , AND THE SAME FOR MY 2 red oniins ...I GOT TWO BIG BAGS OF THEM, MY REQUEST FOR NICE SWEET ORANGES I GOT THE SAME AWFULL INEDIBLE NASTY LITTLE SOUR THINGS I had tgrown out last time , instead of two packs of little ITALIAN TIREMIZUS ...I GOT TWO UTTERLY REPULSIVE SLABS OF MORRISONS OWN WHITE SYNTHETIC FLAVOURLESS FOAM STUFF WITH BROWN STUFF ON TOP I TOOK ONE SPOONFULL TO TEST AS SOMETHING RESEMBLING HARSH ALCOHOL HIT AND BURNED MY THROAT AND i spat the awfull stuff out ...for my Bertolli organic olive oil I got yet anoth two bottles of yet more MORRISONS OWN BRAND AND FOR MY SLICED HAM FROM THE DELI , A PK OF ROUND BITS OF SALTY STUFF RESEMBLIN PINK PLASTIC ...AS SO THE LIST WENT ON , PLUS NO £15 CREDIT FROM THE PREVIOUS ORDER ... WELL DEAR MORRISONS ...IM SO GLAD YOU FOUND SOME OLD BAT TO UNLOAD YOUR LEFT OVERS ON TO ... HAPPY FLAMING CHRISTMAS TO YOU TOO