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Susan
Beware - please check Morrisons returns policy if buying a gift from store! I recently attempted to return a gift purchased from Morrisons, Whitehaven store and had the unfortunate experience of having to deal with 3 advisors who were obstuctive and dictorial. They all insisted that the item could not be returned without a receipt of purchase or with the price tag left on the item (however, the perforated price tag is conflicting to their policy) Fortunately Morrisons HQ were helpful and resolved the complaint. If Morrisons had posters clearly showing the criteria for the return of gifts, I doubt if anyone would purchase from there, however this is no excuse for the appalling lack of customer service from the advisors, who in my opinion should be trained in appropriate Customer Service skills.
3 years ago
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Morrisons has a 2.2 average rating from 1,990 reviews

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