Tried using Morrisons Click & Collect twice but not sure I want to try a third time. I had similar experience to those complaining below with missing or inaproriate substituted items. Why is it ok to substitute large rubber gloves with medium size but not a 12 rasher pack of bacon with an 8 or 10 rasher pack - both of which were in abundance in the store? The position of the pick-up area at the Crowborough store seems to be for staff convenience but not customer safety. Only 3 parking bays but many more customer cars arriving at the same time. All the goods were left outside in torrential rain, everything soaked through because all of it was either loose in the crate or in open plastic bags. The store management at Crowborough is extremely poor and the C & C service is no exception. This and home delivery will become increasingly the way people shop but Morrisons seem to treat it as a temporary measure. I don't think the founder of the store would be too impressed by the poor service rating.