I placed my very first online grocery delivery and chose Morrisons in Reading (as I love their products and have been a long standing customer). I found the experience very time consuming (2.5 hours), but happy that I was able to find a delivery slot. On the morning of delivery, I got a message to say my order had been cancelled. I e-mailed, asking why, no reply - so I had to go and do a supermarket shop, which I really wanted to avoid, as don't feel safe instore, a very basic e-mail came through telling me that order was cancelled due to operational reasons and that my money should be refunded in less than 5 days. I then replied saying could they explain that this answer wasn't really acceptable, no answer, forwarded to customer services, no answer, forwarded to General Store Manager, no answer - nearly two weeks on and still nothing. Maybe Morrisons simply aren't geared up for this change to the way we shop. Tesco however, had got it right, they are now receiving my money instead and will continue to going forward.