Morrisons Halfways - Delivery Service failure for a registered blind lady over 50 during Covid19 lockdown... I am writing this review for my friend who is registered blind, I am her best friend who created an online delivery account with morrisons 2 weeks earlier, and this was our first ever use of the Morrisons Delivery Service from Halfway Store, Sheffield. I placed the first order a week in advance of the delivery date, the order value was around £130. The order arrived on time by a friendly professional delivery driver, well done Morrisons delivery guys. The order arrived with around 9 items substituted and 4 items missing, one of the items was Morrisons white bread, we where concerned why they had not substituted this simple and well stocked product with any other white loaf ? This made many of the other items ordered useless as they where purchased especially to make sandwiches. I phoned the help desk as i live 50 miles away and could not pop over to supply her with bread. The help desk refunded £10 as a gesture of good will, although this made no difference to the fact she could not leave the house under any circumstances to buy bread due to her position. Some of the sandwich food went to waste. The following week we decided to give Morrisons a second chance. Upsettingly again many of the items where substituted and again several items missing. I immediately called the help desk and spoke to "SAM" a very helpful employee who promised the missing items would be delivered the following day. The following day a delivery bringing the missing items was made and similar items where delivered, however because the replacement items where different there was a credit to be refunded to us. We did nothing at this stage thinking Morrisons would call us and refund the difference. This did not happen instead an UNPROFESSIONAL & DEMANDING lady called 2 days later from the Halfway store announcing herself to be a Morrisons employee working in the department of Support Doorstep Delivery's ? a department we had never herd of ? She explained she was nothing to do with the Morrisons Online Shopping, this confused me and raised my suspicion as to why this different department of Morrisons should be calling me asking for a payment ? She was very strong willed like some sort of dept. collector and spoke down to me, advising we had to pay for the extra delivery immediately! I tried to explain the story but the lady talked over me wouldn't listen to my explanation and made me feel like i was a criminal. Her attitude and avoidance to listen to my explanation made me feel upset and angry, especially knowing Morrisons actually owed a credit to us and not that we owed Morrisons any money. I had to put the phone down on the employee as she would not stop talking and her failure to let me explain was making me feel really bad about the situation. She made 2 further attempts at calling me which i did not answer. I have since then made over 7 calls to the customer help desk, I have sent many messages via the Morrisons Facebook and over 8 emails to customer services, all trying to explain the situation and in hope of some one confirming we did not owe Morrisons any money and they in fact owed us a refund for the difference in price. We both feel let down by our first ever customer journey with Morrisons and will definitely not be using their delivery service again. We have still not had any confirmation of the so called DEPT , an explanation or apology from Morrisons. Very saddening they can treat a registered blind lady over 50 in this position during lockdown...