Hi I am a 75 year old Irishman I went shopping in one of your stores in Lincoln Lincolnshire this morning i was looking at some cream cakes selection at £2.50 it said all packaged cakes was buy one get one free So I picked two I asked one or of the staff sorting the cakes that the two I picked was in this offer she said it was I went to the till And asked the the person checking my food was the cakes in that offer he said the were that was okay after he was finished I checked my receipt and found instead of £2.50 I was charged £5 They was not £2.50 for two but £2.50 each I asked for a refund he said he could not I would have to go to customer service to get a refund my main problem is not one person tried to help me or gave me a kind word not one of them said please or thanks or even smiled I can only put it down they did not understand me