I was experiencing difficulties placing an online order. The issue was at the final payment stage and it appeared to be a problem with the visa payment. The bank couldn’t help! I contacted Morrison’s online help desk and spoke to Lauren. I explained the problem and Lauren processed the order immediately. As I explained this was an ongoing problem Lauren suggested clearing the browser history. She talked me through the process which hopefully has resolved this particular issue. I will just add that I was on the phone for 36 minutes to the bank for something that took less than 5minutes with Lauren. Thank you so much from a very grateful customer.