I am a weekly shopper at Morrisons in Woking and this week I activated an offer on my Morrisons app. The offer was for quote "5% off when you next BUY from Market Street Counters (in store Butchers, Fishmongers Bakery, Cake Shop, Deli and Oven Fresh counters)". Great I thought and took advantage and bought a considerable amount of meat, fish etc. On checking with the assistant on the till I found that this offer hadn't been activated on my bill. After waiting to speak to the Manager, who had to phone through to customer services I was informed that this offer was for one purchase only.
When I asked where did it say FIRST PURCHASE ONLY I was told that it was in the Terms and Conditions!!!!! The Manager was very apologetic but unfortunately he was unable to recompense me.
This offer is deceitful!!!!
Morrisons should make it clear to customers and change the word BUY to either ONE PURCHASE or FIRST PURCHASE.
Leaves a bad taste in my mouth and will think again about Morrisons being my regular supermarket.
3 years ago
Morrisons has a
2.2
average rating
from
1,990
reviews
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