Very disappointed! We have just returned from a visit to Morrison's Westcroft, Milton Keynes.We went to the 10 items or less till,a lady behind us who was at least 80 started to unpack her basket, when she had half of it unpacked the woman on the till told her "sorry love,10 items or less" now I understand that till helps people with less items to get in and out quicker and is a great idea as I detest the self scanners, however there was no one in the queue behind this lady,the woman on the till said she felt bad but she would get in trouble. I would hate to think your staff training didn't include a little bit of leeway but then again I suppose you can't train someone to have compassion and common sense.