When I first moved to Derby in June, Morrisons' delivery service was wonderful and staff were polite. It has all gone downhill since then. Most times deliveries either show up early, late or not at all as I experienced this evening after waiting for nearly four hours. I found out their online ordering system hadn't even processed my entire order although my bank had certainly been charged for the amount for the groceries, delivery fee, etc. Past deliveries the shoppers have replaced items against my personal preferences specified on the order. An example is measuring cups were substituted for sandwich bag ties, wet wipes were substituted for baby bottles...I think you get the idea. I've had to go back and get refunds on several items because of this fact. I have also had the give me items that were from other people's orders I imagine since I didn't order said items. When I explained this to the delivery person as they were getting in their car, the response I got was "go ahead and keep it..." before driving away. The delivery people are rude and sometime outright creepy. I have had a couple show up twice delivering my groceries. The first time they were almost two hours late and their sheepish apology is they had to make a stop that ended up being over an hour. The second time the woman started going through other people's orders and once again giving me items that I never purchased. I told them this and that some of my items were missing. They ripped open bags and started tearing apart orders to look for my missing grocery items. I was disgusted. Another delivery driver stood at the edge of my driveway for twenty minutes before knocking on the door asking me to open it. I told him to leave the groceries at the door and leave and he kept creepily asking if I would open the door before once again walking back down the drive to stare into my window for another ten minutes before taking off... I will say the one reason I keep ordering from Morrisons is because they will often have bottled water where other stores are out of stock on the bigger bottles. I think Amazon should cut ties with this company because it is starting to impact how I see Amazon as a company as well. It is like a blemish or stain they cannot quite get rid of or hide because of all the mistakes Morrisons keep making. If I could give no stars, I would!