I had a terrible experience with Morrisons. Extremely poor and rude customer service from a Morrisons employee. I reported it, as did another person who overheard the employee. The supervisor told me she would call me to follow up. She did not. After following up with the duty manager, we were told the staff member has an abrupt style and there was nothing they could do other than make a record of conversation. We were told they moved her from one area to another due to her manner. We were told there was nothing they could do because she would involve the union. The manager agreed to follow up three days later but did not. How do you follow that up as a customer?