Order placed for delivery between 9.00 a.m. and 10.00 a.m. and at 8.45 a.m. received text to say the delivery will be 4 hours late - and if this was not convenient to phone the Customer Service centre on a number given. I did this and after 35 minutes holding on the line - at cost to me - the call was answered. Was told that they were short of call centre workers and of drivers. Was offered a refund of the delivery charge but would not / could not give any refund for call charges, nor would they leave the delivery in the garage. First and last time to use Morrisons, if I could leave no stars I would.