On October 28th I booked a delivery for December 20th for between 8pm & 9pm. At 8.50pm on the 20th December I received a call from the driver to say they were running an hour behind due to an issue with a lorry. This was the last I heard and my shopping, CHRISTMAS FOOD SHOPPING, failed to arrive. This morning (December 21st) I spent over half an hour on hold to customer services who were beyond useless and couldn’t even get through to the depot responsible. Offered me a £10 voucher off my next shop, which won’t be used as I’ll never give them another penny, and dropped the bombshell it could take 10 days for me to get my money back. I’ve sent several emails and not one has been replied to. So, no food for Christmas and no money to go elsewhere and buy from there. Utterly disgraceful ‘service’.