I ordered a click and collect at Stoke. What I didn't realise is that the slot time refers to when it could be ready. Not that it will be. Hence when you turn up at 9 for the 9-10 slot, customer services say they don't do click and collect at the store. Then she offers the info that Amazon do the picking. Then you have to wait until the one girl doing the click and collect orders tells u it's ready. It's just not clear that that's how it works. Other supermarkets give you a time slot, and that's when it's ready. So stressful and disappointing. Won't use again.