I am disabled so to counteract the no bags policy, I have devised my own manageable system. Every other driver kindly transfers my goods from their crate into my manageable push crate. However, twice I have had the same cruel arrogant driver who refuses to do it. Saying "it's not my job". I have not seen him for a year but he remembered me, saying "I didn't do it last time & I won't be doing it this time". It was as if he had a grudge against me, because I complained about him last time, not that made him change his attitude to disability. He could clearly see my disability but cruelty won the day. I have never felt so vulnerable, it was dark, I live in a converted barn with paddocks around & I was on my own with a cruel intimidating man sneering at me. It's the next day & I am still feeling quite traumatized.