I have 3 separate occasions from January 2024 with the collector schemes where I spend the qualifying amount and my more app does not update it. Each time I spend hours speaking to Morrisons Customer services where they say it is an I T issue and they will solve it. Usually they do not believe me as though I am making it all up. I am so fed up as they shouldn't offer the schemes where they cannot follow through and then it becomes a hassle to get the points back. I think it is unacceptable for the customer services to treat me like this. Each time I phone I speak to a member of staff who has no empathy and is one dimensional and promises to sort it out but doesn't. This leads me to another hour phone call. This is not customer services. Morrisons are dishonest as they are luring you into a scheme and not fulfilling their promise.