Call centre staff need to be briefed on UK consumer rights. It was only £5 but it is the principle for me, if every customer who found it difficult to get a refund just wrote it off, Morrisons would get away with murder. I had faulty stock delivered which had gone off & when I asked for a refund online I had to jump through hoops. I was asked for & sent photos but the staff at the customer service hub disagreed with me & refused a refund. So this dreadful customer team thought they knew better than the customer. I explained the ammonia smell coming from a supposedly long life jar item but found it difficult to make the operative understand. If you open a jar & the contents have congealed & smell awful, you should be entitled to report & receive a refund. Do Morrisons feel they no longer have to fulfill UK consumer rights because they have abdicated their customer service to an overseas team? Trading standards need to test the system.