Went to shop in store at Morton palms Darlington due to an incident ended up being called a prick by one of duty managers tried to complain to other manager their but to no avail was given no to phone by girl at customer service I called same day spoke to young man who said he would sort it out and get back waited several weeks had to ring again spoke to manager who said would sort it previous person had not reported full facts and get back few days and get area manager to ring waited a few weeks again rand again told had problems with system and would sort it told then I was going on holidays till 24/8/17 said would ring back then rand while I was on hols then rang again to day .My main problem with thisl is a was inform Ed by various people that the management in this company are a law to themselves .and cover each others backs the store managers have done this and I also think by the results of the complaint the customer services are in the same boat and none are customer focused may be not properly trained as it seams they do not listen but just talk away as if they are right .It is not the shops and lower staff that is the problem but the full management are they trying to run the stores down I heaved shop with them from when it was a proper family store but now I am Moe convinced that what a was told is true we will unfortunately not be going back and will not recommend them to any one as the store has been let down by the people who run it and let down the front line staff.