Morrsions Cambourne Store Manager Jamie refused point blank to replace two packs of cigarettes (£21.56), even though I explained that I had bought the wrong packs for my wife, based on incorrect information given to me by the lady serving at the cigarette counter. She even said that if the packs were not the right ones, they would exchange them!!! When I took the cigarettes back home to my wife, the packs were indeed the incorrect ones because of incorrect information supplied to me by Morrisons employee. So I went to exchange the two packs for the right ones, only to be told (by a different lady, and also the Manager Jamie) that they would not replace them!!! The Manager even lied to me saying that the cigarettes could not be returned, by Law!! Not correct, and it is not acceptable to lie. When pressed, Jamie admitted that it is to do “company policy”, and not "law". I do not understand this policy at all - and Jamie the Manager did not bother to explain; not a very good attitude for a store manager, and not conducive to keeping loyal customers (who have been shopping at the store for over 20 years!!!) and gaining new ones!! VERY BAD customer service. VERY POOR company policy. Never again shall we shop at Morrisons.