messed our large orders around twice now missing half order or placed refrigerated food in warm area. at first i was a fan of morrisons yes they dont have a substitution policy of giving you the more expensive substitute for the same price as what youd ordered. but they usually have very few subs. well a year on from wen u started shopping online with them because me and my mum cant drive as were disabled and live in a rural Bristol village cleeve. northsomerset. then a couple of months ago i would get my groceries delivered a lot of subs and some items missing from my order but not wrote on the receipt so id have to call them for a refund. then a month ago 23rd april 2018 i live with my mum so i get my shopping delivered the Friday before she gets paid on the monday after that day her shopping was to be delivered by morrissons and its always a large order over £140 and that time the delivery lady came to the door said unfortunately i cant find 1 of your totes with your shopping. so she delivered what she could and left. i got onto the phone to morrisons and told them about this and they said the person loading the van didn't load half of our dry goods/ambient and that they would refund me i said thats no good we needed those items like today long life milk and other stuffs like dog food etc and she said ok what i cant do is arrange to have it redelivered Wednesday the items we didn't get and wave the delivery fee i said yes that would be great. and she gave me a £10 voucher to use off my next order. Wednesday came got the dispatch email with a 2 x 5p bag charge lol trying to charge me for bags that they already had in the missing tote thieves. got that back because had load bags to hand back but was more than the 10p charge so the delivery driver deducted only 10p from the order so i called them again to explain and she said yeah because there was no balance as was a token code they made to get my shopping redelivered because they kept the money rather than refund me. so she had to refund the bags from the original Monday order lol. then i did my order as usual every 2 weeks on was OK for 2 weeks no issues then another order after the 18th i did my order we did another order for my mum for her shopping on 21st and i was waiting in the hallway for the driver to bring the shopping to the door. he was in the van looking around and then looked at me oddly and then turned away and i had a feeling something was up. he brought the totes with my mums shopping to the front door and then said unfortunately some one has place all our refrigerated goods in the ambient area room temperature and has been there since the morning. so he got onto the phone with the depot even though he was trying to get through for 10 mins and said ill pack this away and move the van then call them again so i shut the door started packing away some shopping to a nock at the door and he was there said head office said i cant give you the food because its against health and safety i can understand that but this is the 2nd time something big has happened like this. i told him about before and that we need that stuff its milk,bacon fresh meals etc obviously wasn't going to want it though as be ill but the fact they've inconvenienced use again. not like i can drive to go shopping. as i dont drive. also corner shops over priced and docent sell red milk. and i then got onto the phone to head office and complained they're arranging re delivery for Tuesday tomorrow now 10-11 am waving delivery charge. she said ill issue you a £10 voucher to say sorry i said no point as this was your second chance wont tempt fate again and she said instead if you want i can apply it to Tuesdays order and it will make the bill cheaper from £28.91p to £18.61 she price matched bacon because the bacon we ordered was out of stock so she credit 30p difference from the order as it wasn't my fault they went out stock so the sub should be same price. so she did. but im 100% not going to shop again with them something big would have to happen maybe some compensation or free order etc to say were realy sorry but nope just a voucher to use on another dodgy order lol thanx but no thanx. was thinking of selling this story to the sun or mirror i read tons of junk story's im sure they'd like this lol.