It's really sad that morrisons use dodgy solicitors who use scare tactics to put people of claiming from them. My mum slipped on spilled milk in morrisons Chalk Farm and after staff were told they refused to see if my mum was ok, they did not fill out any incident forms and they did not clean up the spillage up to 10 minutes after being told. My sister had to put a basket over the spill to help keep other people safe. My mum twisted her knee and hurt her muscle which stopped her doing things comfortably for around 2 weeks. Now your using your solicitors who use scare tactics to try and stop me claiming. I will be sharing my story over Twitter and facebook and any review sites I can find and if you don't come back with a offer soon I will be using a claims company. You failed in your duty of care towards your customers so now fix the problem and compensate.