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Anonymous
My Saturday online shop was about £70... Then when delivery came on Sunday it was about £65... as some items not available. Wednesday checked my bank account as going out in the evening to find the £65 had been taken from my account and also the £70 was still pending so could not access this money. Morrisons blame the bank as say any pending money is released back to the account within 24hrs. The bank were still waiting for morrisons to say this payment not needed but when I explained what had happened the bank returned the pending payment to my account wnich didn’t help with my evening out. Morrisons team leader was going to phone back the following evening but didn’t. Had to send an email and eventually he spoke to me but was told again the bank was at fault and this is how they deal with online shopping to avoid fraud !! As they had put a hold on £70... and if I hadn’t got a further £65... left in my account I probably would not have got my shopping and would I still have been waiting for the £70 to return to my account ......I,m returning to Sainsbury’s on line as they take the money out when the shop is ready to deliver. What a shame Morrisons don’t do this ......
6 years ago
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Morrisons has a 2.2 average rating from 1,990 reviews

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