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Anonymous
The first time we ordered from Morrisons for delivery we had a great service but since then its been down hill. Our next shop had four of six coke zero cans damaged and leaking, obviously it had taken a knock somewhere. We complained and got a refund for the drink. The time after our shop arrived and whilst unpacking we noticed small bugs crawling in some of the sealed salad, we complained again and got refunded for the salad. Now we tried ordering again once more, which was tonight. 30 minutes after our allocated slot had gone, we started calling customer support who promised us the delivery was on its way but would be an additional 45 minutes (our slot was 9-10pm so would have turned up closer to 11pm) after ending the call we then get a phone call from the driver himself who told us he needs to clock off soon, as he hit traffic he was going to cancel the order and head back to the depot but he also let us know he cancelled the previous one or two peoples deliveries who where before us as well. Terrible service, we've given them the benefit of the doubt and we've had enough now. Avoid, do yourself a favour they will only ever give you £5 off the next shop should they inconvenience you anyway.
6 years ago
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Morrisons has a 2.2 average rating from 1,990 reviews

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Alice, Customer Support

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