Our More points were used in a supermarket, hundreds of miles away, while the card/fobs never left our sides and we were at work. £75.00 was used, Morrisons will not refund, they claim our account was hijacked so it is entirely our fault, they say they checked on a website and our email was compromised, this is not the case, our email is completely clear, yet their customer service email is not and obviously the breach is in their security. They are it seems completely blameless and we are not !!! They will send us a new card, so the thief who took the last points, can have another go. Great customer service, no investigations or help to stop this happening again or to other people.
5 years ago
Morrisons has a
2.2
average rating
from
1,990
reviews
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