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Anonymous
The worst customer service for the worst store in the UK. I made a complaint to Morrisons Head Office regarding the Broomhill store in Sheffield expecting to get some answers. The store manager accused my son with concealing something and asked him not to come back again as a kind of racism. We went to talk to the store manager to find out what is happened. We asked the store manager if he found something with him, he said no but he used to hide something!!!!!!!!. He also used to speak in inappropriate way. Really strange, so we asked him to have a look at the CCTV recordings but he said there is no CCTV cameras installed in store. We sent a complain to the customer service to step in and find out the truth. They confirmed there is a CCTV system installed in the store and they will check and come back to me. We called them every week but nothing until they told us they will speak to the store manager and let us know. Finally, the replied with a very silly conclusion which is the "The store manager confirming he saw my son hiding something under his shirt". What about CCTV? nothing what is your investigation? nothing They just ask the one who I complained against him !!!! they did not even checked any evidence or they did but they do not like to commit their sore manager racism.... Everyone should be carful in Morrisons, don't itch, don't open your hand bag because that will make you suspicious to them. Also, don't forget to take your receipt all the time as that may be the only acceptable proof of your payment if you been accused by shop lifting. I'll never use them again, they don't respect their customers.
4 years ago
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Morrisons has a 2.2 average rating from 1,990 reviews

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