ref:_00DD0ojDb._5003z258Z6U: I will start by saying as a rule I love my morrisons store, food and staff. But back around the 24th Feb 20, I purchased a cheese and pickle sandwich filler, I used just that and nothing else on a tortilla wrap. As I was eating it I felt loads of grit, like eating sand in my mouth, I spat it out and found what I could only describe as a lump of soil with bits of grass there was black lumps of something in what I was eating . I rang straight away I got an email asking me to send detail of the packaging so that batch could be looked into and I presume removed off the shelves. I sent that email the same day, I heard nothing back, I went on to send 5 more emails asking why no one had been in touch, even just a sorry and thank you for reporting and confirm that batch would be taken off the shelves so nobody else would eat this contaminated food.  I ended up going in store where customer services kindly rang for me, they admitted not reading any of my 6 emails, the line was very bad and I think the lady said something about putting £5 on my more card.  I've since then wrote more emails (I have all the evidnce) and still nothing, I didn't want £5, I wanted action to be taken at the time this was reported. I've since wanted an apology and still to this day not even had that.  Totally disappointed and very annoyed that a complaint wasn't taken even a little bit seriously. I've been made to feel I was lying, I certainly am not . EditDelete Share