Wish I could rate this -100 stars! Appalling customer experience. I am currently self isolating and placed an online order over two weeks ago, this was due to arrive this evening. It got to over an hour past the end of the expected delivery time and still no sign of the order, so I called customer services to enquire as to where my order was. I waited for 30 mins only to be told that the order was not even on the system. I queried this as I’d received confirmation emails and even amended my order several days ago & received confirmation of this. I explained that I’m having to self isolate but the answer which I received was simply that there are “technical issues” and that orders are not being processed and it’s having an impact on thousands of customers. I asked if there was anything the call handler could do, straight no was the answer. I asked to speak with a manager but none were available. I appreciate that these are challenging times for all but I am disgusted how vulnerable and all customers are being let down. I will be taking this further not just for myself but for all of the other people who have been let down in their time of need.