We ordered food boxes two weeks running, the first one a veggie box was satisfactory, so we reordered, this time adding a meat version for my father in law. They arrived 2 hours past the advised time. The boxes were in a damaged state even appearing to have been opened. When we opened the first it contained meat, however all was far from good, three of the packets were broken open and contents spilled out, tins and milk dented, the milk and butter not within the cool bag. When we opened the cool bag there was a sticky substance. The chicken and mince packs had been compromised, split and the juices spilt out on every thing else. The single ice pack had thawed by that time and contents were not that cold. We moved onto the vegetarian labelled box. It was a meat one, again a couple of the packets had split open, the cool bag was opened, that's when we discovered it contained meat, instead of veggie food. Again the singlee ice pack had thawed, as the temperature in the bag had risen, the mince pack had blown due to the increased temperature. The overall appearance of the items within the box did not bode well, compared to the quantity of contents compared to the previous week was low. The majority of items in the box were short dated with meat products all needing to be used within 2 days or sooner, one use by was the next day. Almost all items were budget range, with items such as carrots snapped in half or deep cuts into them. My wife contacted the contact email address immediately, despite several reminders we have still not received a reply. We now have items that we were unwilling to refrigerate, due to the risk of cross contamination these items are in the box in our store room are now beginning to smell, waiting for an answer as to weather you wish to collect these items. Overall very disappointing, yes things like this do happen, however its them how the problem is resolved that counts. In this case a total lack of response seems to say it all.