I'd give a zero here if a could. Have been trying to place online orders for my 89 year old mum who lives on her own, 3 hours drive away from me and who is self isolating. She's loyal to Morrison's and is familiar with their products so it made sense to continue to order online from them. Other than the long virtual queue to get online and the 3 week wait for delivery, the old website worked okay. I'm afraid the same cannot be said of the new website/system. The virtual queue is smaller and there are more delivery slots; however, the item choice is TERRIBLE, especially on fresh produce e.g. when looking for onions, the only option is salad onions, brown onions are not even listed as an item. The same thing happened on many other basic household items and many of the items they do list were out of stock
Sainsburys, Tesco etc. all seem to have been able to adapt their online platform successfully in these challenge times so come on Morrisons...SORT YOURSELVES OUT! You're letting your customers down, especially those who are vulnerable and who rely on an online shopping to keep them going.
4 years ago
Morrisons has a
2.2
average rating
from
1,990
reviews
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