Customer service and lack of knowledge on consumer rights by Sikander (duty Manager) is non existant. My wife purchased a PS3 controller for our children a couple of months ago. A few days ago it developed a fault. Luckily we still had the receipt and I took it to the Morrissons store in small heath. I explained the fault to the duty manager who was at customer services and he clearly stated I would have got to contact sony for a repair. Now I do know a bit (i think) on consumer rights. My contract is with Morrissons. On behalf of myself they should be rectifying the fault with the controller and dealing with Sony. I tried explaining this to the duty manager but he was having none of it. I asked for the telephone no for Sony. His reply was 'I haven't got it and by the way the controller has got some wear and tear' Anyway I decided to end this conversation as I knew I was not getting anywhere and will now speak to Sony directly. By the way Morrissons management if you have children you will know that children do play. Wear and tear happens. My PS3 controller has got some light scratches on it. Lost another customer. Their loss.