I purchased a pie from the fresh pastry counter at Eastbourne Morrisons. I was appalled when the assistant proceeded to select a bag and punch his bare hand into it to open it and then used tongs to put the pie into the bag. I was so shocked I sadly didn't say anything but simply threw the pie and bag away. In this current coronavirus time not only was this unhygienic but more importantly really dangerous to health. I wrote to Customer Service about this concerned that it was a lack of training and suggested he could have done this many many times during his shift. Five days later I hadn't even received an acknowledgement let alone a response so I copied my email and sent it together with a personal message to the CEO of Morrisons......... no acknowledgement or proper response. A few days later I had a grammatically composed and badly spelled message from someone in their Customer Service Informing me that Morrisons operate a bare hand policy but their staff are instructed to wash their hands regularly. I responded saying that if that was the case then they would have to wash their hands after serving every customer NOT just regularly during the day. I have also sent another email to the CEO and yet again heard nothing. It is absolutely disgraceful that this issue has not been addressed and disgraceful one doesn't even get an acknowledgment let alone a response from a CEO to a complaint such as this one. This is a health issue! Mr Potts the CEO of Morrisons must be the only CEO of a major company who ignores complaints. I really like Morrisons produce and I travel 32 mile round trip to shop there but no more! I will not use the store in the future as I have more regard for my own health not to mention the health of others. I cannot in this case award even 1 star to Morrisons.