1. Morrisons give you the option of making a query by email but then in reply you get: "To allow us to prioritise feeding the Nation we will not be able to respond to any emails" 2. Emails to their chief executive do not get even an auto response. 3. You cannot stop them making substitutions, however inappropriate. 4. Don't expect them to keep to the delivery slot time. My delivery on 16th June 2020 arrived 35 minutes early, without apology or explanation from their sullen driver. 5. If you live in a flat don't expect them to deliver to your address but instead their driver will tell you on your entryphone, 'Morrisons. You'll have to come down and get it'. You will then find him standing outside the street door and you, the customer, have to remove the bags from the crates on the ground. I had my first delivery yesterday, 16th June, from Morrisons. It will be my last. Unfortunately I cannot give them zero stars.