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Ian Murray
Recently visited the Edgeley (Stockport) branch after some weeks shopping elsewhere. As expected, a huge range of products available and well laid out aisles made for easy navigation. So far, so good Making for the checkout is where things start to unravel. We've got a full cart of groceries. Individual self service cash points are empty but for baskets only. There are ten other belt cash desks, only four of which are manned, three unmanned and three self service belt cash desks where there are queues waiting. And waiting. And waiting. I would guess it takes the average shopper at least twice as long to complete scanning, loading and packing their groceries as it would with a till operator, and often much longer. After a twenty minute wait we finally got to the till and then battling with a couple of 'unexpected items in the baggage area' we paid up and left the store. This will be the last time we shop at Morrisons. Shame really, as the shopping experience was disastrously let down by the unacceptable wait at the till. Shape up, Morrisons.
4 years ago
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Morrisons has a 2.2 average rating from 1,990 reviews

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