My online grocery order was due to be delivered in Wed. 21st Oct. beween 2.00 and 3.00 pm. When it had not arrived by 3.45 phoned my local supermarket, but no option to speak to anybody there, just the Pharmacy. I then called Customer Services, who put me on hold whilst they tried to contact the store. After waiting 10-15mins was told they could not get through to anybody. I rang back again At 4.20 and was told that Driver had marked my address as having been delivered. I told the operative I most certainly had not bad my shopping delivered but she said she could not help further. An emailed shopping receipt was sent to me at 3.05 pm. This usually happens when driver has made a delivery. I then wondered if my shopping had been accidentally delivered to a wrong address. At 5.00 pm my shopping arrived in a battered white van, (not a Morrisons van). Drive r said he was in a hurry and said my order had gone out in the wrong van, etc., etc. I am not blaming the driver or the shop at all as mistakes are bound to happen. But I am both angry and disappointed that Customer Services did absolutely NOTHING to help. I gave my tel. No. to both operatives at CS but nobody ever did call me back. Surely that is what they are paid to do?? Also being as the store was not accepting phone calls, except for Pharmacy, what was I supposed to do. Never again will I shop with them after this upsetting and frustrating experience.