This travel system is without doubt the worst purchase we’ve made for our baby. I asked boots customer services two questions regarding the car seat which are important for my baby’s safety, regarding the placement/ incline of the car seat as there is no indicator on it, which literally all modern car seats have these days, except this one! The response was ‘we don’t know’. Well you should know because it’s crucial that a baby is at the correct angle and that their chin doesn’t touch their chest, to protect against SIDS. Further down the line I asked if the grey insert can be removed as my baby is getting very squashed in there, she’s only 4 months and far from a big baby. Again the response was ‘we don’t know’. The icing on the cake came today when I asked if there was a warranty on the car seat as a part has broken. Yes there is a one year warranty I was told. But no parts! I have to return the WHOLE travel system to store, wait for it to be delivered back to the warehouse, then wait for a replacement to be delivered back. So that’s almost a week I’d be without items as crucial as a pram and a car seat. I asked if next day delivery would be possible and got a simple ‘no’. Oh and it depends on stock too! So I could return the travel system, they could discover that there’s no stock available to send me a replacement, and then I’d be left with no pram or car seat indefinitely! I will never buy anything for my baby from here again as the customer service is non existent!