Mothercare Reviews

Name: Mothercare
Rating: 3.19

3.2 Rating 194 Reviews

54 %

of reviewers recommend Mothercare

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Metrics

3.2

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Mothercare 2 star review on 31st May 2021

Karishma

Mothercare 1 star review on 16th November 2020

Mohammed

Anonymous

Anonymous // 01/01/2019

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“i ordered number of items from their website. I was hoping I will receive a single shipment but it seems they deliver each item separately. Even the returns policy for each item is different. There is a different date and time that every item will be delivered. I have not seen a system as stupid as that. It's absolutely rubbish. The customer care is very unhelpful.”

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Posted 4 weeks ago

“Mothercare is my go to brand when it comes to any new born baby shopping or gifting purposes. And Today I met an excellent person named RAJAT at the mother care store at palladium mall in bombay and he was not only thorough with his knowledge of this sector and explained me everything with full attention but he also helped me with holding my big package upto my car in between the rains. I was both happy with this gesture and he set a great memory of good service in my mind. Good service really goes a long way!”

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Posted 3 months ago

“Customer service very helpful with Team good visit today.Connie”

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Posted 7 months ago

“Absolutely a joke, placed order and paid, 4 days later is not ready for pickup, going to a birthday without a gift, management nowhere to be found, only promises by Jawher- who I was never able to reach back, such a disgrace of company mocking their customers and their money, a joke of management”

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Posted 10 months ago

“Very Happy to shop in mother care Al Ain Mall”

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Posted 10 months ago

“Good sale now”

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Posted 10 months ago

“Very very happy with the service and quality of the product.”

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Posted 1 year ago

“Diaper for worst quality. It is not soft at all and also very dry. It is very thick and heavy when it is wet. I will never recommend anyone this Mothercare diaper”

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Posted 1 year ago

“This travel system is without doubt the worst purchase we’ve made for our baby. I asked boots customer services two questions regarding the car seat which are important for my baby’s safety, regarding the placement/ incline of the car seat as there is no indicator on it, which literally all modern car seats have these days, except this one! The response was ‘we don’t know’. Well you should know because it’s crucial that a baby is at the correct angle and that their chin doesn’t touch their chest, to protect against SIDS. Further down the line I asked if the grey insert can be removed as my baby is getting very squashed in there, she’s only 4 months and far from a big baby. Again the response was ‘we don’t know’. The icing on the cake came today when I asked if there was a warranty on the car seat as a part has broken. Yes there is a one year warranty I was told. But no parts! I have to return the WHOLE travel system to store, wait for it to be delivered back to the warehouse, then wait for a replacement to be delivered back. So that’s almost a week I’d be without items as crucial as a pram and a car seat. I asked if next day delivery would be possible and got a simple ‘no’. Oh and it depends on stock too! So I could return the travel system, they could discover that there’s no stock available to send me a replacement, and then I’d be left with no pram or car seat indefinitely! I will never buy anything for my baby from here again as the customer service is non existent!”

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Posted 1 year ago

“Dont buy from their online store. They will not process order. Holding our money for so long.”

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Posted 1 year ago

“Fast respond and help from the sales associates”

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Posted 1 year ago

“I am a regular customer of Mothercare in GCC and I have recommended Mothercare for many families in my connections due to the very good customer service and quality of the products. But when it comes to Mothercare India, I am totally upset with the services they are providing to the customers. I will mention the reason for my feedback. 1.I had purchased a diaper for my kid on 14th March 2023 (Order ID 1559200) and Until now it has not been delivered to me, When I contacted customer service last week, the guy informed me that the stuff will be delivered maximum by 23rd of this month. And today, 27th March 2023, when I contacted the customer service again, they are saying again it will take 72 hrs to deliver. This is not the first time mothercare India handled the orders carelessly and delayed the delivery without any reasons.”

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Posted 1 year ago

“The pram we were gifted, that costs hundreds of pounds has broken (won't fold down) and they can't offer to fix it after a year of having the pram. There isn't even an option to pay for a repair, so that means hundreds of pounds down the drain.”

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Posted 2 years ago

“Ordered a pair of adidas shoes . There is no way to contact Mothercare, Emails go without receiving responses. The courier company they choose are pathetic. It stayed at the delivery centre for 20 days. At the end after a wait of over a month after I should have received the product got a call from adidas asking whether I have received the product and then they put in for a refund. Much easier and less headache to stay with the Amazon’s and Flipkarts of the world”

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Posted 2 years ago

“👍👍👍👍👍”

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Posted 2 years ago

“I WENT WITH MY FAMILY AND KIDS TO 1 STORE. 1ST OF ALL ITEM IS NOT FULLY AVAILABLE, WHICH WAS MENTIONED BUY 1 GET 1, LATER ON I TOLD THEM TO CHECK IN OTHER BRANCH SO I CAN PICK UP FROM THERE, BECAUSE AS BY THEM INTERNAL STORE TRANSFERS THEY CANNOT DO.. THEN BY CALL WE CHECKED, IT WAS AVAILABLE ON OTHER STORE WITH SAME OFFER PRICE,. I WENT ALL THE WAY TO OTHER STORE WITH FAMILY AND KID, THEN THEY TOLD THIS OFFER IS NOT AVAILABLE. WE HAVE DIFFERENT CODE ETC.REALLY DISAPPOINTED.”

Helpful Report

Posted 2 years ago

“Very poor services ... I have a refund pending since 3 months and still can't see any progress... called there services for many times but all the time they assure to work on the problem but no work is done seriously... they make fool every time...there is no call back no assurance nothing... and this is not only the case for first time... on my previous return also was the same thing... they stressed me for 2 months for refund.. literally regretting my decision of buying something from mothercare..👎🏻”

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Posted 3 years ago

“I visit this Mothercare store quite a lot, the staff are always fantastic but on my last visit with my newborn, I was totally shocked after walking around the store looking for somewhere to feed & change my baby that I couldn’t find anywhere. I had only popped in because I saw their latest offers for pushchairs on https://mothercare.sale . I asked a member of staff & was told that I could take the baby in the fitting room to feed her, there was a chair in there but there was no where other than the floor to change her nappy & I felt like I needed to hurry with feeding as there is only 1 fitting room & someone else may have needed it to try on maternity clothing or feed their baby. Apart from that the store is lovely and clean and well stocked staff are really friendly and helpful especially Gemma who served us the last few time can’t fault anything about it.”

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Posted 3 years ago

“Extremely bad experience shopping with Mothercare, and the customer service is as helpless as the shopping. I had ordered two items, a toy and a rocker for my baby and the rocker got delivered but does not suit the descriptions in the site and I had to return it. The other toy, though it reaches my destination was never delivered to me even after multiple reminders.i finally had to raise a return since it's not getting delivered after weeks. But then the return has not reached their hub and so they are not refunding. I asked for an email confirmation saying it will be refunded in so and so days, and that too they have not done. I do understand the corona situation, but then the customers must be informed of any issues. They are eager to take money from us but not refund.”

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Posted 3 years ago

“Very bad experience with mothercare india. I bought baby crib and mattress from them, after a month use the mattress got bent from the middle. Its been 4 months I am following up with them to exchange but nothing is happening. Everytime i call and I got only one answer the mattress is not in stock, we will update you once in stock. Pathetic customer service.”

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Posted 3 years ago

Mothercare is rated 3.2 based on 194 reviews