Collected a pram and promotion advised two free items with it - baring in mind we had over a half an hour journey to our nearest store to realise when we got home that not all of the items were in the package - so another trip over there t collect. I rung customer services and spoke to Jess who advised me that she would try ring store - so she did - I was on hold for her to come back to me and say that she couldn’t get through- I quickly realised that it must be because they close at 4 on a Sunday which the Canterbury branch do - she then advised me that they were in fact still open?! She then said she would call me first thing Monday morning to confirm that the Items are definately at the store for me to collect ... in the end we had no call back as promised and my partner just decided to drive over instead and check as getting no where with customer services. All sorted we now have the items - but forget customer service as it’s non existent! Classic case of if you want something doing - do it yourself - I give a two star rating as the store staff are actually polite and good with their service - it’s just a shame the telephone operators don’t know their own store knowledge and are not calling people back when promised. We were going to order so much more but have decided to look elsewhere as cannot be bothered with all the hassle so will go to another brand for the rest of our baby list.