We have bought a Pram in October 2018 and returned same week because it was wrong Pram. We have an autistic child and one new born baby so we ordered twin pram but recieved single child pram. I have taken this pram on finance, mothercare refunded us first payment but did not cancel the financing agreement and I am paying installments from last 5 months. I have informed mothercare and financing company both but nothing has done. both blame each other and ask to contact other but not luck yet, its been really bad that i am paying for the product that has been returned 5 months ago. these are fraudster and do not want to help customers. I dont have pram from last 5 monnths because once this sorted then i can buy pram for my kids.