Prior to arriving in the UK for travel, I purchased two car seats from Mothercare on line. From the very beginning, the Mothercare service was responsive, courteous and helpful. I corresponded via email re. pick up dates and each time received an immediate reply from the team. It turns out I inadvertently purchased the wrong seats and only realised when we landed and picked up the seats all in the same morning. Not fun after a 24 hour flight and two small children with jet lag. John at the Mothercare HAYES London store could not have been more helpful. He empathised with our situation and made everything so easy. He spent over an hour calling car multiple car manufacturers for specifications to ensure that I was purchasing the right car seat given I would be hiring/leasing multiple car models. I can’t say I have EVER had any retail professional offer me as good customer service as John at Mothercare. I’ve never felt compelled to write a review before but I feel that this is the least I could do. Thank you Mothercare!!