Never a problem until this transaction. Traded for a camera, they sent email to complete the sale on Tuesday morning. I paid promptly, within 30 minutes of receiving the email, which inlcuded 2-day FedEx so it would be here before the weekend. It did not ship tuesday OR wednesday. In an email with their "customer service" rep KARA wednesday evening, i was promised a refund of my shipping fees and told that it would be sent out thursday via overnight shipping - so that i would have it by the weekend. I needed it for an event on saturday evening. None of this happened and i never received replies to emails that i sent - after the original. It was actually sent on thursday but by express saver FedEx with scheduled delivery on tuesday of the next week. Slower and cheaper than i paid for and they promised. I was fed lies and emails ignored. They have really dropped the ball here and sacrificed my business event on the weekend. After this - i can not recommend MPB to friends and colleagues !!