If I could leave negative stars, I would. Previously, this company was very good and deserved a good reputation. My most recent experience with them has been a nightmare, to say the least. Absolutely horrible communication. Extremely slow processing time well beyond their stated timeframe. Customer service is essentially non-existent now. You can't get a person on the phone, the "we'll respond ASAP" or "within one business day" was a joke. I have tried every day to get someone to contact me to no avail and yet my gear is still sitting in their store somewhere. I fear that it's either damaged, lost, or something else. I would not in good conscience be able to ever refer a person to MPB.com due to their collapse in overall customer service. I fear that this review may just add to an already bad situation. If you want to trade or sell your gear in a reasonable amount of time, go somewhere else. MPB is not what it used to be.